PIPEDA Compliance Statement
SINGOA Technologies Inc. is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information in compliance with PIPEDA's ten fair information principles.
Accountability
SINGOA has designated a Privacy Officer responsible for ensuring compliance with this Privacy Policy and PIPEDA requirements. Our Privacy Officer can be reached at shivam@singoa.com.
Information We Collect
Identifying Purposes
We collect personal information only for specific, identified purposes. Before or at the time of collection, we will clearly communicate why we are collecting your information and how it will be used.
Personal Information
When you sign up for SINGOA's waitlist or use our services, we may collect:
- Contact Information: Name, email address, phone number, and company details
- Business Information: Company size, industry, accounts receivable data, and financial metrics
- Technical Information: IP address, browser type, operating system, and usage patterns
- Communication Records: Support tickets, feedback, and correspondence with our team
Financial Data
SINGOA connects to your existing accounting systems to provide AI-powered accounts receivable automation. We access:
- Invoice data and customer information
- Payment records and transaction history
- Accounts receivable balances and aging reports
- Customer payment patterns and communication history
Important: SINGOA operates with read-only access to your financial data. We never modify, delete, or transfer funds from your accounts.
Limiting Collection
We collect only the personal information that is necessary for the purposes we have identified. We do not collect information indiscriminately.
Consent
Your consent is required for the collection, use, or disclosure of personal information, except where otherwise permitted by law. We obtain meaningful consent by:
- Clearly explaining what information we collect and why
- Obtaining express consent for sensitive information
- Providing you the option to opt-in or opt-out of specific uses
- Allowing you to withdraw consent at any time (subject to legal or contractual restrictions)
Note: Pre-checked boxes are not used for obtaining consent. You have the right to withdraw your consent at any time by contacting our Privacy Officer.
How We Use Your Information
Limiting Use, Disclosure, and Retention
Personal information is used or disclosed only for the purposes for which it was collected, unless you provide additional consent or as required by law. We retain personal information only as long as necessary to fulfill these purposes.
Service Delivery
- Provide AI-powered accounts receivable automation
- Generate payment predictions and collection recommendations
- Create custom workflows and automation rules
- Provide real-time analytics and reporting
Communication
- Send service updates and important notifications
- Provide customer support and technical assistance
- Share product updates and new feature announcements
- Conduct customer satisfaction surveys
Improvement and Analytics
- Improve our AI algorithms and prediction accuracy
- Enhance user experience and platform performance
- Conduct aggregated analysis for product development
- Monitor system security and prevent fraudulent activity
Data Protection and Security
Safeguards
SINGOA protects personal information with security safeguards appropriate to the sensitivity of the information. We implement physical, organizational, and technological measures to prevent unauthorized access, disclosure, copying, use, or modification.
Encryption and Security
SINGOA implements enterprise-grade security measures to protect your data:
- End-to-End Encryption: All data transmission is encrypted using TLS 1.3
- Data Encryption at Rest: Your data is encrypted using AES-256 encryption
- Secure Infrastructure: Our systems are hosted on enterprise-grade cloud infrastructure in the United States
- Regular Security Audits: We conduct regular penetration testing and security assessments
- AI Data Masking: All sensitive data is automatically masked before being processed by AI services, ensuring PII protection
- Secure AI Gateway: Our proprietary AI gateway ensures end-to-end encryption with zero data leakage to third-party AI providers
Accuracy
We strive to keep personal information accurate, complete, and up-to-date as necessary for the purposes for which it is used. You can request corrections to your personal information at any time.
Openness
SINGOA is transparent about our privacy policies and practices. This Privacy Policy is readily available and explains how we manage personal information. We make information about our privacy practices easy to understand and accessible.
Privacy Compliance
As a Canadian company serving customers globally, SINGOA ensures:
- Full compliance with PIPEDA (Personal Information Protection and Electronic Documents Act)
- GDPR-ready practices for European customers
- Adherence to Canadian privacy laws and regulations
- Data stored securely in USA-based data centers with appropriate safeguards
Data Retention and Deletion
- Active Accounts: Data is retained for the duration of your subscription
- Inactive Accounts: Data is securely deleted after 90 days of inactivity
- Daily Data Purge: Temporary processing data is automatically deleted daily
- User-Requested Deletion: Complete data deletion within 30 days upon request
Data Sharing and Third Parties
We DO NOT Share Your Data
SINGOA does not sell, rent, or share your personal or business data with third parties for marketing purposes. Your data remains confidential and is used solely for providing our services.
Limited Service Providers
We may share data with trusted service providers who assist in delivering our services:
- Cloud Infrastructure: Secure hosting and data storage providers
- Payment Processing: Secure payment processors for subscription billing
- Communication Tools: Email and notification service providers
- Analytics Services: Aggregated, anonymized usage analytics
All service providers are bound by strict confidentiality agreements and security requirements.
Your Rights and Control
Individual Access
Upon written request and authentication of identity, you have the right to:
- Request a complete copy of your personal data
- Export your data in standard formats
- Review how your data is being used
- Access historical data processing records
- Be informed of third parties to whom your information has been disclosed
We will respond to access requests within 30 days. In some cases, we may extend this period by an additional 30 days if the request is complex.
Correction and Updates
- Update or correct your personal information
- Challenge the accuracy and completeness of your information
- Modify your communication preferences
- Update your business information and settings
- Change data processing preferences
If a challenge is not resolved to your satisfaction, we will record the substance of the unresolved challenge.
Deletion and Withdrawal
- Request complete deletion of your account and data
- Withdraw consent for specific data processing activities
- Opt-out of marketing communications
- Restrict certain types of data processing
Note: Withdrawal of consent may limit our ability to provide certain services. We will inform you of the implications before processing your withdrawal request.
Challenging Compliance
You have the right to challenge our compliance with this Privacy Policy and PIPEDA. To file a complaint or challenge:
- Contact our Privacy Officer at shivam@singoa.com
- We will investigate all complaints and respond within 30 days
- If not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada
International Data Transfers
SINGOA primarily operates within Canada and the United States. When we transfer personal information outside of Canada, we ensure:
- Adequate protection measures are in place comparable to PIPEDA standards
- Compliance with applicable data transfer regulations
- Standard contractual clauses for data protection
- Regular monitoring and risk assessment of international data handling
- Service providers are contractually bound to protect your information
Note: Data stored in the United States is subject to U.S. laws, including the USA PATRIOT Act, which may permit U.S. authorities to access your information under certain circumstances.
Children's Privacy
SINGOA is a business-to-business service intended for companies and business professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Notify users of significant changes via email
- Post updates on our website with clear change indicators
- Provide advance notice for material changes
- Maintain historical versions for reference
Privacy Breach Notification
In the event of a privacy breach involving personal information that poses a real risk of significant harm, SINGOA will:
- Notify affected individuals as soon as feasible
- Report the breach to the Privacy Commissioner of Canada
- Maintain records of all privacy breaches
- Take immediate steps to contain and remediate the breach
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or want to file a complaint, please contact us:
- Privacy Officer Email: shivam@singoa.com
- Address: SINGOA Technologies Inc., Vancouver, BC, Canada
- Response Time: We will respond to all inquiries within 30 days
If you are not satisfied with our response to your privacy concern, you may contact the Office of the Privacy Commissioner of Canada:
Effective Date: This Privacy Policy is effective as of March 1, 2026, and was last updated on March 4, 2026.