Information We Collect
Personal Information
When you sign up for SINGOA's waitlist or use our services, we may collect:
- Contact Information: Name, email address, phone number, and company details
- Business Information: Company size, industry, accounts receivable data, and financial metrics
- Technical Information: IP address, browser type, operating system, and usage patterns
- Communication Records: Support tickets, feedback, and correspondence with our team
Financial Data
SINGOA connects to your existing accounting systems to provide AI-powered accounts receivable automation. We access:
- Invoice data and customer information
- Payment records and transaction history
- Accounts receivable balances and aging reports
- Customer payment patterns and communication history
Important: SINGOA operates with read-only access to your financial data. We never modify, delete, or transfer funds from your accounts.
How We Use Your Information
Service Delivery
- Provide AI-powered accounts receivable automation
- Generate payment predictions and collection recommendations
- Create custom workflows and automation rules
- Provide real-time analytics and reporting
Communication
- Send service updates and important notifications
- Provide customer support and technical assistance
- Share product updates and new feature announcements
- Conduct customer satisfaction surveys
Improvement and Analytics
- Improve our AI algorithms and prediction accuracy
- Enhance user experience and platform performance
- Conduct aggregated analysis for product development
- Monitor system security and prevent fraudulent activity
Data Protection and Security
Encryption and Security
SINGOA implements enterprise-grade security measures to protect your data:
- End-to-End Encryption: All data transmission is encrypted using TLS 1.3
- Data Encryption at Rest: Your data is encrypted using AES-256 encryption
- Secure Infrastructure: Our systems are hosted on Canadian enterprise-grade cloud infrastructure
- Regular Security Audits: We conduct regular penetration testing and security assessments
Canadian Data Residency
As a proudly Canadian company, SINGOA ensures:
- All Canadian customer data is stored within Canadian borders
- Compliance with PIPEDA (Personal Information Protection and Electronic Documents Act)
- Adherence to Canadian privacy laws and regulations
- Data sovereignty protection for Canadian businesses
Data Retention and Deletion
- Active Accounts: Data is retained for the duration of your subscription
- Inactive Accounts: Data is securely deleted after 90 days of inactivity
- Daily Data Purge: Temporary processing data is automatically deleted daily
- User-Requested Deletion: Complete data deletion within 30 days upon request
Data Sharing and Third Parties
We DO NOT Share Your Data
SINGOA does not sell, rent, or share your personal or business data with third parties for marketing purposes. Your data remains confidential and is used solely for providing our services.
Limited Service Providers
We may share data with trusted service providers who assist in delivering our services:
- Cloud Infrastructure: Secure hosting and data storage providers
- Payment Processing: Secure payment processors for subscription billing
- Communication Tools: Email and notification service providers
- Analytics Services: Aggregated, anonymized usage analytics
All service providers are bound by strict confidentiality agreements and security requirements.
Your Rights and Control
Access and Portability
- Request a complete copy of your personal data
- Export your data in standard formats
- Review how your data is being used
- Access historical data processing records
Correction and Updates
- Update or correct your personal information
- Modify your communication preferences
- Update your business information and settings
- Change data processing preferences
Deletion and Withdrawal
- Request complete deletion of your account and data
- Withdraw consent for specific data processing activities
- Opt-out of marketing communications
- Restrict certain types of data processing
International Data Transfers
SINGOA primarily operates within Canada and the United States. If we transfer data internationally, we ensure:
- Adequate protection measures are in place
- Compliance with applicable data transfer regulations
- Standard contractual clauses for data protection
- Regular monitoring of international data handling
Children's Privacy
SINGOA is a business-to-business service intended for companies and business professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Notify users of significant changes via email
- Post updates on our website with clear change indicators
- Provide advance notice for material changes
- Maintain historical versions for reference
Contact Us
If you have questions about this Privacy Policy or your data rights, please contact us:
- Email: info@singoa.com
- Address: SINGOA Technologies Inc., Toronto, Canada
- Data Protection Officer: Available for privacy-related inquiries
Effective Date: This Privacy Policy is effective as of September 1, 2025, and was last updated on September 5, 2025.