Security Standards
Data Protection
SINGOA maintains enterprise-grade security measures to protect your data:
- End-to-End Encryption: All data transmission protected with industry-standard encryption protocols
- Canadian Data Hosting: All databases hosted within Canadian data centers
- Read-Only Access: System maintains read-only access to minimize security risks
- Secure Infrastructure: Enterprise-grade security controls and monitoring
- Privacy Protection: Personal information protected according to Canadian privacy laws
ISO 27001 Framework
Our information security management system follows ISO 27001 best practices, including:
- Risk assessment and management procedures
- Information security policies and procedures
- Regular security training for all employees
- Incident response and business continuity planning
Privacy Regulations
PIPEDA Compliance (Canada)
As a Canadian company, SINGOA fully complies with the Personal Information Protection and Electronic Documents Act (PIPEDA):
- Accountability: We are responsible for personal information in our possession
- Identifying Purposes: We clearly state why we collect personal information
- Consent: We obtain appropriate consent for collection, use, and disclosure
- Limiting Collection: We collect only information necessary for identified purposes
- Limiting Use, Disclosure, and Retention: Information is used only for stated purposes
- Accuracy: We maintain accurate and up-to-date personal information
- Safeguards: We protect personal information with appropriate security measures
- Openness: We provide clear information about our privacy practices
- Individual Access: Individuals can access their personal information
- Challenging Compliance: We address concerns about our privacy practices
GDPR Readiness (European Union)
For European customers and data subjects, SINGOA implements GDPR-compliant practices:
- Lawful basis for data processing clearly established
- Data subject rights fully supported (access, rectification, erasure, portability)
- Privacy by design principles integrated into our systems
- Data Protection Impact Assessments (DPIAs) for high-risk processing
- Breach notification procedures within 72 hours
Financial Services Regulations
Banking Integration Security
SINGOA's banking and financial system integrations meet stringent security requirements:
- Read-Only Access: We never have write access to financial accounts
- API Security: All integrations use OAuth 2.0 and secure API protocols
- Data Minimization: We access only necessary financial data
- Encryption: All financial data encrypted in transit and at rest
Anti-Money Laundering (AML) Support
Our platform supports customer AML compliance through:
- Transaction monitoring and reporting capabilities
- Customer due diligence data integration
- Audit trail maintenance for regulatory reporting
- Suspicious activity pattern detection
Data Governance
Data Classification
All data processed by SINGOA is classified according to sensitivity levels:
- Public: Marketing materials and public documentation
- Internal: Operational data not containing personal information
- Confidential: Business data and non-sensitive customer information
- Restricted: Personal information and sensitive financial data
Data Lifecycle Management
- Collection: Data collected only for specified, legitimate purposes
- Processing: Automated processing with human oversight and controls
- Storage: Secure storage with access controls and encryption
- Sharing: Limited sharing only with authorized service providers
- Retention: Data retained only as long as necessary for business purposes
- Deletion: Secure deletion when data is no longer needed
Security Controls
Technical Safeguards
- Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit
- Access Controls: Role-based access controls with principle of least privilege
- Authentication: Multi-factor authentication for all administrative access
- Monitoring: 24/7 security monitoring and threat detection
- Backups: Encrypted, geographically distributed backup systems
Physical Safeguards
- Data centers with biometric access controls
- 24/7 physical security monitoring
- Environmental controls and redundancy
- Secure destruction of physical media
Administrative Safeguards
- Regular security training for all employees
- Background checks for all personnel
- Incident response and disaster recovery procedures
- Regular security audits and vulnerability assessments
Industry Standards
Accounting Software Integration
SINGOA integrates with leading accounting platforms following their security standards:
- QuickBooks: Intuit Developer security requirements
- NetSuite: Oracle security and integration standards
- Sage: Sage Developer Network security protocols
- Xero: Xero App Partner security requirements
Cloud Security
Our infrastructure is hosted on enterprise-grade cloud platforms:
- Canadian cloud infrastructure with enterprise-grade security certifications
- Geographic data residency controls
- Redundant systems across multiple availability zones
- Regular security patching and updates
Audit and Reporting
Internal Audits
- Quarterly internal security audits
- Annual privacy compliance reviews
- Monthly vulnerability assessments
- Continuous monitoring of security controls
External Audits
- Regular security assessments by certified security professionals
- Penetration testing by third-party security firms
- Privacy compliance audits for regulatory requirements
- Customer-requested security assessments
Incident Response
Security Incident Procedures
In the event of a security incident, SINGOA follows established procedures:
- Detection: 24/7 monitoring systems detect potential incidents
- Response: Immediate containment and investigation procedures
- Assessment: Risk assessment and impact analysis
- Notification: Customer and regulatory notification as required
- Recovery: System restoration and additional safeguards
- Review: Post-incident analysis and process improvement
Customer Responsibilities
Shared Responsibility Model
While SINGOA maintains robust security controls, customers are responsible for:
- Maintaining strong passwords and access controls
- Promptly reporting suspected security incidents
- Ensuring authorized personnel have access to accounts
- Regular review of user access permissions
- Compliance with their own industry-specific regulations
Continuous Improvement
SINGOA continuously enhances our compliance program through:
- Regular review of emerging regulations and standards
- Investment in new security technologies and practices
- Employee training and awareness programs
- Customer feedback and security requirements
- Industry collaboration and best practice sharing
Contact Information
For compliance-related questions or to report security concerns:
- Security Email: info@singoa.com
- Compliance Officer: info@singoa.com
- Data Protection Officer: info@singoa.com
- Address: SINGOA Technologies Inc., Toronto, Canada
Effective Date: This Compliance document is effective as of September 1, 2025, and was last updated on September 5, 2025.