What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, such as your preferred language, login status, and other settings that make your next visit easier and the site more useful to you.
How SINGOA Uses Cookies
Essential Cookies
These cookies are necessary for our website to function properly and cannot be switched off in our systems:
- Authentication: Remember your login status and keep you signed in
- Security: Protect against fraudulent activity and maintain security
- Session Management: Maintain your session and form data during your visit
- Load Balancing: Distribute server load for optimal performance
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization:
- User Preferences: Remember your settings, language, and display preferences
- Form Data: Save partially completed forms to improve user experience
- Feature Settings: Remember your choices for customizable features
- Accessibility: Store accessibility preferences and settings
Analytics Cookies
These cookies help us understand how visitors use our website so we can improve it:
- Usage Statistics: Track page views, session duration, and user paths
- Performance Monitoring: Monitor website speed and identify technical issues
- Feature Usage: Understand which features are most valuable to users
- Error Tracking: Identify and fix technical problems
Marketing Cookies
These cookies are used to deliver relevant advertisements and track marketing campaign effectiveness:
- Ad Personalization: Show relevant ads based on your interests
- Campaign Tracking: Measure the effectiveness of our marketing campaigns
- Retargeting: Show SINGOA ads on other websites you visit
- Social Media Integration: Enable sharing and social media features
Types of Cookies We Use
First-Party Cookies
These are cookies set directly by SINGOA when you visit our website. We use first-party cookies for:
- Essential website functionality
- User authentication and security
- Storing your preferences and settings
- Basic analytics about website usage
Third-Party Cookies
These are cookies set by external services that we integrate with our website:
- Google Analytics: Website traffic and user behavior analysis
- Intercom: Customer support chat functionality
- Hotjar: User experience and heat mapping analytics
- LinkedIn: Professional networking and advertising
- Facebook: Social media integration and advertising
Cookie Duration
Session Cookies
These temporary cookies are deleted when you close your browser. They are used for:
- Maintaining your login session
- Storing temporary form data
- Security and fraud prevention
- Load balancing and performance optimization
Persistent Cookies
These cookies remain on your device for a specified period or until you delete them:
- Remember Me: 30 days for login persistence
- User Preferences: 1 year for settings and preferences
- Analytics: 2 years for Google Analytics data
- Marketing: 90 days for advertising and remarketing
Managing Your Cookie Preferences
Browser Settings
You can control and/or delete cookies as you wish. Most browsers allow you to:
- Block All Cookies: Prevent all cookies from being set
- Block Third-Party Cookies: Allow only first-party cookies
- Delete Existing Cookies: Remove cookies already stored on your device
- Receive Notifications: Get alerts when cookies are being set
Browser-Specific Instructions
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
Opt-Out Options
For specific types of cookies, you can opt-out through these services:
Cookie Consent Management
Consent Banner
When you first visit our website, you'll see a cookie consent banner that allows you to:
- Accept all cookies for the best experience
- Customize your cookie preferences by category
- Decline non-essential cookies
- Learn more about our cookie practices
Updating Your Preferences
You can change your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in our website footer
- Visiting your account settings page (for registered users)
- Clearing your browser cookies and revisiting our site
- Contacting us directly at info@singoa.com
Impact of Disabling Cookies
Essential Cookies
If you disable essential cookies, you may experience:
- Inability to log in or maintain login sessions
- Loss of form data when navigating between pages
- Security vulnerabilities and reduced protection
- Degraded website performance and functionality
Non-Essential Cookies
Disabling non-essential cookies may result in:
- Less personalized user experience
- Loss of saved preferences and settings
- Less relevant advertising and content
- Reduced ability for us to improve our services
Children's Privacy
SINGOA's services are not intended for children under 16. We do not knowingly collect personal information or set cookies for children. If you believe a child has provided us with personal information, please contact us immediately.
International Data Transfers
Some of our third-party cookie providers may transfer data internationally. When this occurs:
- We ensure adequate protection measures are in place
- Data transfers comply with applicable privacy laws
- We use standard contractual clauses for data protection
- Regular monitoring ensures continued compliance
Security of Cookie Data
We protect cookie data through:
- Encryption: Sensitive cookie data is encrypted
- Secure Transmission: Cookies are transmitted over secure HTTPS connections
- Access Controls: Limited access to cookie data by authorized personnel only
- Regular Updates: Cookie security measures are regularly reviewed and updated
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in our cookie usage practices
- Updates to applicable laws and regulations
- New features and services we offer
- Feedback from users and privacy authorities
When we make significant changes, we will notify you through our website or by email.
Contact Us
If you have questions about our use of cookies or this Cookie Policy:
- Email: info@singoa.com
- Address: SINGOA Technologies Inc., Toronto, Canada
- Data Protection Officer: Available for privacy-related inquiries
- Response Time: We respond to privacy inquiries within 48 hours
Effective Date: This Cookie Policy is effective as of September 1, 2025, and was last updated on September 5, 2025.