Question 1

How does Singoa identify and classify retailer deductions?

Accepted Answer

Singoa parses incoming EDI 820 payment remittances and ACH payment detail to identify short pays and deductions. Each deduction is classified by reason code using AI trained on thousands of retail deduction patterns — pricing disputes, shortage claims, logistics chargebacks, compliance violations, advertising allowances, and more. Classification accuracy exceeds 94% on the first pass. Misclassified items are flagged for review and used to improve the model.

Question 2

Which ERP systems does Singoa integrate with?

Accepted Answer

Singoa integrates with all major manufacturing ERPs: SAP S/4HANA and ECC, Oracle NetSuite, Epicor Kinetic, Sage 100 and 300, Microsoft Dynamics 365, Acumatica, SYSPRO, and others. Integration is typically API-based for cloud ERPs and via secure file exchange (SFTP or direct database connector) for on-premise systems. Open invoices, customer master data, payment terms, and posted cash entries are synced bidirectionally.

Question 3

How does EDI 810 validation work, and what does it prevent?

Accepted Answer

Before submitting an EDI 810 invoice to a retailer, Singoa validates it against the originating EDI 850 purchase order and EDI 856 advance ship notice. Mismatches in price, quantity, UPC, or shipment information are flagged before submission. Catching these discrepancies upstream prevents the corresponding downstream deduction — research shows that 30–40% of deductions originate from preventable billing errors. Singoa also tracks vendor scorecards (fill rate, on-time delivery, label compliance) per retailer.

Question 4

What is the typical deduction dispute process in Singoa?

Accepted Answer

When a deduction is identified, Singoa immediately checks it against your dispute eligibility rules (reason code, dollar threshold, retailer, aging). For eligible deductions, Singoa auto-generates a dispute package — including the original invoice, PO, proof of delivery, and carrier documentation — and files it via the retailer's dispute portal or EDI 812 within 24 hours. Dispute status is tracked automatically, and follow-up reminders are sent at configurable intervals until resolution.

Question 5

How does the cash application engine handle complex remittances?

Accepted Answer

Singoa's cash application engine parses EDI 820 and freeform ACH remittance detail, extracting invoice references, deduction codes, and payment amounts. The matching engine uses fuzzy logic to handle partial reference numbers, invoice number format differences, and multi-invoice payments. Matched items post automatically to your ERP. Unmatched items are routed to a research queue with the most likely match suggested. Straight-through processing rates typically reach 90–96% within 30 days of deployment.

Question 6

Can Singoa handle both domestic and international customer collections?

Accepted Answer

Yes. Singoa supports multi-currency AR for international customers, with FX rate application at invoice creation and payment matching. EDI connectivity covers North American and European standards (ANSI X12 and UN/EDIFACT). International wire transfers are matched to open invoices with bank statement integration. Collection workflows can be configured with country-specific payment terms, dispute procedures, and regulatory requirements.

Question 7

How does Singoa integrate with SAP specifically?

Accepted Answer

Singoa connects to SAP via RFC and REST API, syncing AR master data, open item lists, G/L postings, and customer payment terms in real time. Cash postings from Singoa's application engine write back to SAP FI-AR automatically, maintaining full reconciliation between Singoa and SAP. Deduction write-offs and credit memos are created in SAP with full documentation attached. The integration supports both ECC 6.0 and S/4HANA Public Cloud and Private Cloud deployments.

Question 8

What happens to deductions that are classified as valid?

Accepted Answer

Valid deductions — approved shortages, earned advertising allowances, freight cost corrections — are automatically processed for credit memo generation in your ERP. Singoa creates the credit memo with the appropriate GL account coding, attaches supporting documentation, and routes it through your approval workflow. Valid deductions are tracked separately in your deduction history, providing data for future trading partner negotiations and allowance program reviews.

Question 9

How does Singoa support the collections process for overdue accounts?

Accepted Answer

Singoa's dunning engine sends automated collection notices at configurable intervals (7, 14, 30, 45, 60 days past due) via email, with customizable templates per customer segment or credit tier. Each notice includes an itemized statement, one-click payment link, and dispute submission option. Escalation rules can route accounts to specific collectors, notify sales reps, or trigger credit hold workflows. The system prioritizes the collections queue by recovery probability and dollar impact.

Question 10

How is Singoa priced for manufacturing companies?

Accepted Answer

Singoa for manufacturing is priced based on monthly invoice volume and active customer count, with tiers designed for small manufacturers ($5M–50M revenue), mid-market ($50M–500M), and enterprise ($500M+). All plans include full ERP and EDI integrations, the deduction management module, cash application engine, and O2C pipeline visibility. There are no per-transaction fees and no percentage-of-recovered-deductions pricing — your firm keeps 100% of every dollar recovered.

Metric	Before	With Singoa	Impact
Deduction Recovery Rate	35%	78%	↑123%improvement
Cash Application Time	4 hrs / remittance	20 min / remittance	↓92%time saved
Days Sales Outstanding (DSO)	52 days	28 days	↓46%reduction
Straight-Through Cash Posting	41%	94%	↑129%improvement
Deduction Dispute Filing Time	5–7 business days	< 24 hours	↓95%faster
Invalid Deduction Write-Offs	65% written off	22% written off	↓66%reduction
AR Staff Time on Manual Matching	34 hrs / week	6 hrs / week	↓82%time saved

Stop Losing Revenue to Deduction Chaos.

Why Are Retailers Taking Billions in Unauthorized Manufacturing Deductions?

Live in Days, Recovering Revenue in Weeks.

Connect ERP & EDI Systems

Classify Deductions & Map Patterns

Automate Collections & Recovery

How Does Singoa Recover Manufacturing Deductions?

Identify, Classify, and Recover Every Deduction

What Manufacturing AR Results Can You Expect with Singoa?

Calculate Your Manufacturing AR ROI.

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Frequently Asked Questions

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